Lukki Casino – Responsible Gambling Tools & Support

At Lukki we take safer gambling seriously. We want play to stay fun and under control, so we provide practical tools and guidance to help you manage your activity, protect your account and step away if gambling stops being a positive part of your life. Below you will find clear information on the controls we offer and where to get further help if you need it.

Player protection principles

We aim to make sure customers gamble responsibly and safely. We use age and identity checks, monitor account activity for signs of harm, and intervene where necessary to prevent underage play, fraud or problem gambling. Our approach is to combine automated checks with human review to make timely, proportionate decisions.

Activity-control tools

You can manage your play directly from your account. Our tools are available anytime and are designed to be simple to set up and change when needed.

Deposit limits

Set a daily, weekly or monthly deposit limit to control how much you add to your account. Limits take effect immediately once saved and apply across payment methods. If you try to exceed a limit, the deposit will be blocked and you will be reminded of your current limit.

Loss limits

Loss limits help you cap the amount you can lose over a chosen period. This is measured as net losses and applies to real-money play. Setting a loss limit prevents further play once the cap is reached.

Time limits and session reminders

Use session reminders or reality checks to receive prompts after a set play time. You can also set a daily play cap or choose regular account breaks - short cooling-off periods that temporarily suspend access without long-term commitment.

Self-exclusion

If you need a longer break, request self-exclusion via your account or contact support. Self-exclusion blocks access for the period you choose and prevents new registrations using the same personal details. We will provide information on aftercare and how to reactivate your account once the exclusion period ends, where appropriate.

Signs of problematic behaviour

Look out for signs such as chasing losses, spending more time or money than intended, borrowing to gamble, neglecting responsibilities, or hiding gambling activity. If you or someone you know shows these signs, it may be time to use limits, take a break or seek support.

Tips for maintaining control

- Set realistic deposit and loss limits and stick to them.
- Use session reminders and regular breaks.
- Avoid gambling when stressed or under the influence of alcohol.
- Keep gambling as a form of paid entertainment, not a way to solve financial problems.
- Review your account history regularly to monitor activity.

Professional help and support organisations

If you need independent support in the United Kingdom, organisations such as GamCare and BeGambleAware offer free advice, self-assessment tools and counselling. For immediate help you can also contact your GP or local health services. If you would like assistance from our team to set limits or to self-exclude, contact support via your account and we will guide you through the options.