Player Privacy Policy
This Privacy Policy explains how Lukki collects, uses and protects the personal data we hold about you when you use our online casino services. We take your privacy seriously and aim to be clear about what information we gather, how we use it and the choices you have. This page describes the main categories of data, our security practices and how you can exercise your rights.
Types of data we collect
We collect information you provide directly, data generated by your use of our services and information from third parties where relevant. Collection is limited to what is necessary to run your account, process payments, meet regulatory checks and improve the service.
Personal data
Personal data includes your name, date of birth, email address, postal address and government ID documents used for verification. We also store login credentials, account settings and any communications you send to our support team. This information is used to create and maintain your account and to meet KYC and anti-money-laundering checks where applicable.
Technical data
Technical data covers device information, IP address, browser type, operating system, cookie identifiers and connection details. We use this data to provide a secure service, troubleshoot issues and deliver a responsive user experience across desktop and mobile browsers.
Transactional data
Transactional data includes deposits, withdrawals, payment method details, gameplay activity and betting history. We retain transaction records for accounting, fraud prevention and to comply with applicable legal and regulatory requirements.
How we use your information
We use personal and technical data to operate your account, process payments, verify identity, prevent fraud, respond to support requests and improve our site. Transactional and activity data help us detect suspicious patterns, comply with regulatory obligations and provide you with clear account statements.
Data protection practices
We store data on secure servers and use standard security measures such as SSL/TLS encryption for data in transit, access controls and regular security reviews. Access to personal data is restricted to staff and service providers who need it to perform their duties. We retain information only for as long as necessary to fulfil the purposes set out here or to meet legal requirements.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, keep you logged in and measure site performance. Some cookies are essential for the service to function, while others are used for analytics and advertising. You can manage cookie settings via your browser or through any cookie controls we provide.
User rights
You have rights to access the personal data we hold about you, to request correction of inaccuracies and to request deletion in accordance with applicable law. You may also object to certain processing or ask us to restrict processing. Requests will be handled in line with legal requirements and account security checks.
Access, correction and deletion of data
To request access, correction or deletion, contact our support team. We will verify your identity before taking action to protect your account and personal information. Certain records may need to be retained for regulatory or legal purposes even after an account is closed.
Information sharing and third parties
We may share data with payment processors, identity verification providers, fraud prevention services and other partners who help deliver the service. Third parties process data under contract and are required to maintain appropriate safeguards. We do not sell personal data to third parties for marketing purposes.
Privacy policy updates
We may update this policy to reflect changes in our operations or legal obligations. Significant updates will be notified on our site or by email where appropriate. Please check this page periodically for the latest version.