Lukki Casino Terms of Use

This page sets out the terms and conditions that govern your use of Lukki's online casino services. It explains the relationship between us and our users, the rules you must follow when using the platform, and the steps we may take to verify accounts, suspend access or resolve disputes. By registering or using our services you agree to these terms and any additional rules that apply to specific offers or features.

Account responsibilities

You are responsible for keeping your account details secure. Do not share your password or allow others to use your account. We expect you to provide accurate personal information and to update any changes to your contact or payment details promptly. We may ask you to verify your identity or address by providing documents; verification is required before certain transactions, including larger withdrawals, are processed.

We reserve the right to restrict, suspend or close accounts where we suspect fraud, money laundering, bonus abuse, multiple accounts per person, unauthorised access or other breaches of these terms. If you suspect unauthorised activity on your account, contact [email protected] immediately.

Eligibility requirements

To use our services you must be at least 18 years old or over the minimum legal gambling age in your jurisdiction where higher. You must be legally entitled to gamble in the country from which you access the site. We do not accept players from locations where access is prohibited by local law; if you are in a restricted territory you must not register or play.

Acceptable platform use

Use of the site must be lawful and in accordance with these terms. You must not attempt to bypass geographic restrictions or use VPNs to conceal your location. Abusive, fraudulent or collusive behaviour - including attempts to exploit promotions or manipulate game outcomes - is prohibited. We monitor play and transactions for suspicious patterns and may apply limits, reverse transactions or close accounts where appropriate.

General bonus and promotion rules

Promotions and bonuses are optional and governed by separate promotion terms. Each offer will state eligibility, minimum deposit, wagering requirements, game contributions, expiry and any maximum bet limits. Only one active bonus may apply unless stated otherwise. We may withhold, cancel or reclaim bonus funds and associated winnings if we reasonably suspect abuse or breach of promotion terms.

Deposits and withdrawals

Deposit and withdrawal options, minimums and processing times depend on the payment method you choose. We normally do not charge internal processing fees, but third-party or banking fees may apply. Withdrawals are subject to verification checks and may be held while we complete identity, source-of-funds or security checks. Large wins may be paid in instalments where stated in the withdrawal policy.

Dispute resolution

If you have a complaint please contact our support team at [email protected]. We will investigate and respond promptly. If we cannot resolve a matter to your satisfaction, you may seek independent advice from consumer protection bodies in your jurisdiction. Using the platform while a complaint is outstanding does not prevent either party from pursuing resolution.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified on the site or by email where we hold your contact details. Continued use of our services after changes are posted constitutes acceptance of the revised terms. Please review this page regularly to stay informed.